Privacy Policy

Your privacy is important to us. It is Growth Animal’s policy to respect your privacy regarding any information we may collect from you across our website: www.growthanimals.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.

Purpose of processing Our legal basis
+ carry out our obligations under any contracts entered into between you and us for example, we will use your details and address to invoice you, and to communicate with you about the service requested; Contractual necessity – we use your personal information in order to meet our obligations under our contract with you (for example, to deliver a service you have requested).
+ communicate with you about the service we are providing for you; Contractual necessity – we use your personal information in order to meet our obligations under our contract with you (for example, to deliver service requested). We use feedback from customers as part of improving our products and services.
+ contact you about leaving a review on our service or providing feedback once our service has been provided to you; Legitimate interests – we use your personal information to contact you so that we can ask you to provide feedback on the service you required.
+ notify you about changes to our services and to otherwise communicate with you. For example, we will use your contact details in order to respond to any queries that you submit to us; Legitimate interests – we use your personal information to keep you up to date with information about our services, and to respond to your queries.
+ send you information about our services, including free gifts, special offers and discounts; Legitimate interests – we use your personal information to send you this information. In some cases (such as where we’re required to do so by law) we will also ask for your consent before sending you this information.
+ review your past purchases and viewing history on our website to provide you with special offers or to tailor your experience online; Legitimate interests – we use your personal information to provide you with these offers and to tailor your experience when using our online services
+ monitor details of your visits to our Digital Services, including page views, for business and data analysis purposes and to ascertain the products, services, promotions, special offers and discounts that are likely to be of particular interest to you and to use this to send tailored marketing information to you (where we are permitted to do so). For instance, if you browse pages of our Digital Services in relation to a particular category of product, we may use this information to send you marketing communications about that category of product; Legitimate interests – we use your personal information to (i) help us deliver the best quality of service to you and our other customers; and (ii) provide you with tailored advertising and to tailor your experience when using our Digital Services.
+ improve and measure the effectiveness of our marketing communications, including online advertising. We also share cookie and other data with entities such as Google and Facebook in order to make our advertising more relevant to you. We require any such third parties to treat your personal information as fully confidential and to fully comply with all applicable data protection legislation; Legitimate interests – we use your personal information to help us understand the effectiveness of our advertising and to make sure you see adverts that are most relevant to you.
+ provide, enhance and personalise your experience on our Digital Services; Legitimate interests – we use your personal information to deliver you a tailored experience when using our digital services.
+ in order to comply with any legal obligation (including in connection with a court order); Compliance with legal obligation – we process your personal information in order for us to comply with our legal obligations.

Any data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you would like to exercise any of these rights, please contact us. (If you make a request, we have one month to respond to you.)

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us via email at dataprivacy@growthanimals.com